Effective Date: July 17, 2025
Welcome to vipflights.com (the “Website” or “Service”), a service provided by Vipflights LLC (“we,” “us,” “our,” or “Vipflights”). These Terms and Conditions (“Terms” or “Agreement”) apply to your use of the Website, services and interactions with our customer service agents (“Agents”). “You” refers to the customer that visits the Website, makes reservations, or purchases any services offered through the Website.
The Website is provided for your convenience to assist you in researching travel information, checking availability of travel related goods and services, making legitimate reservations and/or transacting business with travel suppliers. By accessing or using the Website, contacting our Agents, or purchasing services from us, you accept these Terms and our Privacy Policy ("Privacy Policy"), which is incorporated herein by reference. If you do not agree to all of the Terms and Privacy Policy, do not use the Website or purchase any services from us.
We do not sell, organize, or otherwise arrange travel packages under the EU Package Travel Regulations. You will not receive rights applicable to packages and we will not be liable for the performance of other travel services booked with third party suppliers.
We reserve the right to revise these Terms at any time by posting the revised Terms on this page with a new "Effective Date." Your continued use of the Website or services after the terms have been revised indicates your agreement to the revised Terms and Conditions. Please review our Terms and Privacy Policy periodically.
Your use of the Website and services is conditioned on your agreement that you:
We reserve the right to refuse access to the Website and services at our sole discretion at any time and for any reason including, without limitation, if you have violated these Terms.
Your access to and use of the Website and services does not grant you any right or license to our intellectual property. Without our prior written permission you may not copy, reproduce, modify, transmit, sell, participate in the transfer or publishing of any portion of the Website.
Under consumer protection legislation your tickets are not subject to a 14 day “cooling off” period nor do you have a right of withdrawal.
Our Free Fare Lock feature allows you to lock-in a fare at the quoted price for 24 hours, without obligation to purchase. This holds the specified seats in the global distribution system and protects you from any price increases during that period of time. If you claim your fare after 24 hours, it will be subject to the applicable fare rules that are in place at that time including price.
If you find within 24 hours of booking, a lower price including all taxes and fees for the exact same flight itinerary on a major online travel agency’s website we will match their price. We will either refund the difference OR cancel your booking for a full refund.
The itinerary must match exactly (airline, flight number, departure and arrival dates, number of passengers, ticket class) and be purchasable immediately without having to pay any additional fees. Membership deals, corporate discounts, group fares, consolidator fares, coupon deals, opaque tickets, and fare mistakes are not eligible.
Our Refund Guarantee ("Guarantee"), which is only available when you purchase VIP Ticket Protection, guarantees we will attempt to negotiate a refund (up to 70% of the original ticket value) with the airline for your non-refundable tickets, even when purchased through another supplier, when the airline is the only party that can provide a refund and will only issue a voucher. Please allow 4-8 weeks for processing, as this is subject to the supplier's response time. This Guarantee is a courtesy, not a promise.
VIP Ticket Protection ("VIP" or "Protection") is a non insurance service offered by Vipflights to provide travelers with flexibility and peace of mind when traveling. VIP is offered in three tiers. These tiers are named Basic, Advantage and All Included. Each tier includes specific services that are referred to individually as "the Service" and collectively as "the Services".
Basic VIP Ticket Protection includes our Health-Based Refund Guarantee and Flight Delay & Connection Coverage services.
Advantage VIP Ticket Protection includes our Health-Based Refund Guarantee, Flight Delay & Connection Coverage, Flexible Change (Any Reason) and Baggage Protection services.
All Included VIP Ticket Protection includes our Health-Based Refund Guarantee, Flight Delay & Connection Coverage, Flexible Change (Any Reason), Cancel for Any Reason, Baggage Protection and Next Trip Voucher (up to $150) services.
The eSIM Service enables mobile data connectivity by provisioning an embedded SIM (eSIM) technology supplied and operated by a third party telecommunications provider.
The eSIM Service is a digital good that does not include a physical SIM card or package. SMS text messaging services, voice calling and emergency services are not included unless specifically noted.
eSIM service is sold separately from your flight ticket and/or any other travel services/products.
You must have a compatible mobile device that supports eSIM technology and is unlocked.
You are responsible for determining if your mobile device is compatible with the eSIM Service before purchasing.
A list of compatible devices can be found through the provider's help documentation .
We do not guarantee compatibility with all makes, models, operating systems, versions, firmware or device configurations. Incompatible devices discovered after purchase are not necessarily entitled to a refund.
Coverage is dependent on network availability within the country or region you are traveling to and may vary due to local network factors.
Each purchased eSIM plan includes a set data allowance and valid time period. Your validity period begins once the eSIM is activated or upon first connecting to a network, depending on the provider's rules.
Data does not roll over. Unused data has no cash value.
You will install and activate the eSIM by following the instructions using your provided QR code or manual activation details.
Typically the eSIM Service will automatically activate once your device connects to the local network in your destination country or region.
You agree to follow the instructions provided and ensure your device is set up correctly.
We are not liable for service interruptions due to incorrect device settings, local network outages, or network restrictions.
Refunds may be available based on the provider's rules.
No refunds will be issued once your eSIM has been issued.
Notwithstanding the foregoing, we reserve the right to issue a refund or partial refund at our discretion.
Customer support and technical assistance related to the eSIM Service (installation, activation, troubleshooting connectivity issues etc.) is the responsibility of the eSIM provider.
We facilitate the purchase and delivery of the eSIM Service. We take no responsibility for the service performance, network quality, speed, latency or availability in specific locations.
Lost Baggage Protection is a non insurance service provided to cover unexpected events that may occur if your airline or airport employees lose your checked baggage.
Baggage allowances vary based on the airline you are flying. You may be charged for overweight, oversized, or excess baggage. Some airlines do not offer any free baggage allowance. Contact the airline directly to learn about their current baggage policies.
Frequent traveler miles, points, upgrades, and discounts may not be available when booking through us. Please contact your agent for more information.
We merely serve as a booking agent and supplier for third party suppliers (airlines, hotels, etc.). Your reservation is directly affected by each supplier's terms and conditions including payment deadlines and cancellation policies. By purchasing services through us you agree to pay all amounts due according to supplier rules. You understand that all tickets are subject to availability and you must adhere to all suppliers rules when booking through us. Some suppliers may require you to leave a credit card or cash deposit with us when you check- in for your trip to cover any incidental expenses. Some activities may require a liability waiver before use.
If these Terms are violated we reserve the right to cancel your booking or refuse future access to our services and forfeit any payments already made by you. We also reserve the right to cancel any bookings if we do not receive payment from you within a reasonable amount of time.
If you are traveling internationally you MUST have a valid passport. Some destinations require you to obtain a visa or other health documentation before traveling. You are responsible for obtaining all travel documents necessary for your trip. You should double check with the local embassies or with the U.S. State Department (www.state.gov, +1 202-647-5225) to learn about travel document requirements.
If you are simply transiting through the Schengen Zone you may also require a visa. We are not liable for any denied boarding caused by missing or invalid travel documents.
Your destination may have potential travel risks. We recommend that you review travel warnings and notices issued by the EU (https://europa.eu/youreurope/citizens/travel/) and/or the U.S. government before booking. Agencies include www.state.gov, www.tsa.gov, www.dot.gov, www.faa.gov, www.cdc.gov, www.treas.gov/ofac .
We make no representations that it is safe or risk free to travel to any destinations. We are not liable for any damage or loss arising out of your decision to travel.
Except as noted below, tickets are non reroutable and non transferable. If permitted by the fare rules, you may change or cancel your tickets for a Vipflights fee ($250 per person minimum) and any penalty the airline may assess. All tickets must be canceled at least 24 hours prior to departure. Tickets marked "no show" will be suspended. No refunds or exchanges will be granted.
Discounted fares may be non refundable or non exchangeable. Consult with your agent about purchasing a less restrictive fare.
Reminder: Airlines set their own fare restrictions and we do not have the ability to waive them.
Please allow up to 4-8 weeks for refund processing. This time frame is subject to the supplier's response time.
All tickets are delivered electronically (e-Tickets) and will be sent to the email address provided at time of booking. Your email and ticket/reservation numbers will be found within your ticket confirmation.
By providing payment information you confirm that the card is yours or you were authorized to use the card. All payments are processed through Vipflights LLC located at 601 N Federal Hwy Ste 301, Hallandale Beach, FL 33009.
We accept all major credit cards (Visa, MasterCard, American Express, Diners Club, Discover) with valid billing addresses in the EU, United States, Canada, UK, Australia, Singapore or other approved country. To ensure your transaction is not fraudulent we may:
Any fraudulent transaction will be reported to the appropriate authorities. Transactions using credit cards may be recorded for future dispute.
Your booking is not guaranteed until it has been ticketed. If your card is declined you will be notified within 24 hours.
Please note that your bank may charge conversion fees or foreign transaction fees for international ticket purchases. Please contact your bank for more information.
Vipflights may collect, store and use personal information in accordance with applicable law. Your personal information may be disclosed to travel suppliers so they can service your booking. Vipflights also uses cookies and similar tracking technologies. For details, refer to our Privacy Policy.
Vipflights will collect, use and share personal information, including SMS consent data, in accordance with our Privacy Policy. When you provide SMS consent we will not share your SMS consent with any third parties or affiliates. Vipflights follows all applicable data protection laws including GDPR, CCPA to ensure your personal information is protected.
By clicking to opt-in for SMS from a web form or another medium, you agree to receive autodialed SMS messages from Vipflights LLC, its affiliates, partners and agents, including for purposes of conducting a conversation. Message frequency may vary. Message and data rates may apply. For details refer to our Privacy Policy. Text HELP for more information. Reply STOP to any message to unsubscribe. For assistance, email cs@vipflights.com or call +1 (855) 855-4612.
We assume no responsibility for any delay, failure or inability to perform our obligations under these Terms to the extent caused by any event beyond our reasonable control, including, but not limited to natural disasters, pandemics, acts of terrorism, wars, earthquakes, volcano eruptions, hurricanes, fires, accidents, governmental restrictions or regulations, strikes or failure of telecommunication systems. In the event of such a cause we will use reasonable efforts to provide you with alternative travel options and/or credit.
The Website will be available at our sole discretion and may be temporarily unavailable due to maintenance or technical difficulties, or for any other reason. We are not responsible for any downtime or losses incurred as a result of such unavailability. Please call Customer Support if you have any questions regarding website outages.
You understand that you make your own travel arrangements at your own risk and with full awareness of possible health risks (including but not limited to pandemic diseases) and travel restrictions that may impact your travel. We assume no responsibility for unsafe conditions, health risks or travel restrictions, delays caused by suppliers or government authorities, or supplier requirements that are developed in response to health risks or travel restrictions (such as health screenings, face coverings, quarantines). You acknowledge and agree that we have no special or superior knowledge of health risks associated with travel or the financial stability of any supplier. If a supplier fails to provide all or part of the transportation, accommodations, attractions, amenities or ancillary services you book through the Website, or delays your travel, or refuses to provide a refund or credit for any reason within their published policy terms, it is your responsibility and we assume no liability whatsoever. Please review Travel Advisories issued by the U. S. State Department (www.travel.state.gov), CDC (www.cdc.gov/ travel), or IATA (www.iata.org/Travel-reports/Covid-19-vaccine-passports/en/) for health risks and country restrictions. If you need assistance due to restrictions, we will attempt to help you obtain a refund from suppliers and/or rebook on future travel using your credits upon payment of a non-refundable fee. To the fullest extent permitted by law, you agree to hold us harmless from any losses, claims or demands, including those arising from health and travel risks associated with your travel, and any denial of claim under a travel insurance policy.
The Website and services are provided "as is" without any warranties of any kind, whether express or implied, including, but not limited to, implied warranties of merchantability, accuracy, timeliness, completeness, and fitness for a particular purpose. To the fullest extent permitted by law, we, our providers and distributors shall not be liable for:
Our total liability under any claim arising under this Agreement or related to your use of the services shall not exceed the total purchase value of the services you book through the Website (excluding any interest, consequential damages, or other amounts incurred by you), to the fullest extent permitted by applicable law. As further permitted by law, you waive any and all claims against Vipflights, our affiliates, and our respective officers, directors, agents, employees, subcontractors, and insurers for any loss or damage caused by the acts or omissions of any suppliers or that otherwise arises outside of the relationship between you and us. We are not the carrier and do not provide any transportation, accommodations, attractions, amenities or ancillary services included in your booking. We act solely as an agent for such suppliers.
We attempt to resolve any disputes with our customers informally. If you have a concern, please contact Customer Support at cs@vipflights.com or +1 (855) 855-4612 or via our online form at Contact Us. We will respond to your concern within 30 days to try to resolve the matter to your satisfaction prior to any escalation.
Any Dispute arising under or relating to the terms of this Agreement, the Website, or your use of the services will be resolved by binding arbitration administered by the American Arbitration Association (“AAA”) in accordance with its Commercial Arbitration Rules, and not by a court or jury. You and we agree to submit to arbitration any Dispute except those Disputes which may be brought in small-claims court. You waive your right to participate in a class action lawsuit or class arbitration proceeding. Arbitration shall be conducted by a single arbitrator selected in accordance with the AAA rules. The award rendered by the arbitrator is final and enforceable in court and may be reviewed only in accordance with the AAA rules and applicable law. A lawsuit to enforce this arbitration provision may be filed in any court of competent jurisdiction. If the arbitration provision is determined by an arbitrator or court to be unenforceable for any reason, any Dispute (except those eligible for small-claims court) may be brought in the federal or state courts located in Wilmington, Delaware, and you and we consent to personal jurisdiction and venue in those courts. The laws of the State of Delaware, USA apply to this Agreement, including the arbitration provision contained herein, which shall be governed by the Federal Arbitration Act. If either party initiates a lawsuit arising out of or related to this Agreement, the prevailing party shall be entitled to recover reasonable attorneys’ fees and costs. If you do not want to participate in arbitration, you or we can send an opt-out letter to info@vipflights.com within 30 days of accepting these Terms.
You agree to indemnify and hold Vipflights, its affiliates, suppliers, and their respective officers, directors, employees and agents harmless from and against any claims, losses, damages, and costs (including reasonable attorneys’ fees) arising from: (i) your breach of this Agreement or any referenced document; (ii) your violation of any applicable law or the rights of any third party; and (iii) your use of the Website or services in excess of any limitations of liability set forth herein.
International air travel is subject to the Montreal Convention and/or Warsaw Convention, which establishes and limits carrier liability for death, bodily injury or baggage delay, loss or damage and travel delays. The Montreal Convention limits include:
No monetary limitation for death or bodily injury.
1100 Special Drawing Rights (~EUR 1,300; USD 1,700) for baggage delay, loss or damage per passenger.
4694 Special Drawing Rights (~EUR 5,400; USD 7,100) for travel delays per passenger.
Limits under the Warsaw Convention may include:
You may declare a higher value for your baggage at check-in for a fee or purchase additional insurance. Most baggage claims must be submitted within 7 days for damage or 21 days for delay. Please contact your carrier for specific details.
Your contract of carriage with your airlines also includes its own terms, conditions, rules, and tariffs, which are incorporated by reference. These often include, but are not limited to limits on liability, monetary thresholds for filing a claim against a carrier, carrier rights to change reservations, check-in deadlines, timelines for refusing carriage and additional restrictions. These restrictions and rules vary by carrier and often depend on where you are traveling, how you are traveling, and how much you paid for your ticket. Contact your carrier directly or you can review your carrier’s contract of carriage at the carrier’s offices or websites.
Denied Boarding: Airlines often overbook flights. If you are denied boarding, the airline will ask for volunteers to give up their seat in exchange for compensation. If there are not enough volunteers, passengers will be denied boarding according to the airline’s prioritization rules. Check with the airline at the ticket counter for their specific policies.
Baggage: Each carrier has its own baggage allowances for checked baggage and carry on baggage. These allowances vary depending on how you paid for your ticket, your class of service, your route and/or the specific aircraft flown. Excess baggage fees will apply when you exceed your carrier’s baggage allowance. Contact your carrier for specific details.
Check-In Times: Departure times are not check-in or boarding times. Check with the airline regarding their recommended time to check-in. If you do not arrive by the recommended check-in time, you may be refused boarding.
Dangerous Goods: Certain hazardous materials (such as explosives, inflammable liquids) cannot be carried in your checked baggage or on your person. Please check with carriers for specific restrictions.
Travel Documents: You are responsible for obtaining and maintaining any passports, visas or other documents required by governments allowing you to travel. Airlines and government authorities may access the Passenger Name Record and all other information you provide.
If you have a concern regarding any charges to your credit card, please contact us at cs@vipflights.com or +1 (855) 855-4612 prior to initiating a chargeback. We reserve the right to contest any improper chargebacks initiated by you or by a third party including, but not limited to:
We may use email conversations with you and/or recorded calls (as disclosed in our Privacy Policy) as grounds to dispute a chargeback. By submitting a chargeback, you give Vipflights LLC authorization to charge your card for any costs incurred by us to respond to and investigate your chargeback and any resulting bank fees incurred by us related to chargebacks without merit.
Except to the extent that the arbitration provision is governed by the Federal Arbitration Act, this Agreement shall be governed by and construed in accordance with the internal laws of the State of Delaware, USA without regard to its conflict of law rules.
If any provision of these Terms is deemed unenforceable or invalid, the remaining provisions shall continue in full force and effect.
These Terms and Conditions are written in English. Upon request, we can provide translations or summaries of these Terms in other languages to help our international customers better understand these Terms. Contact cs@vipflights.com or +1 (855) 855-4612 if you need help.
We make these Terms accessible by providing a link to them in the footer of every page of vipflights.com and on every webform that collects your personal information on our Website, including our SMS opt-in forms. We also reference our Terms and Privacy Policy on our mobile app.
By requesting SMS from one of our webforms or another medium, you agree to receive SMS messages from Vipflights LLC, including but not limited to conversational messages. Message frequency will vary. Message and data rates may apply. See our Privacy Policy for details. For assistance, text HELP. Reply STOP to any message to unsubscribe. For support, email cs@vipflights.com or call +1 (855) 855-4612.
If you have questions or concerns regarding any of these Terms, please contact us by: